Help Center

TEST ORDERING

Lab Requisition Form

On the lab test requisition form, it says that my test won’t be processed if there’s no payment method, but I've already paid through your website. Do I need to fill this out?

Can I order labs if I live outside the United States?

LAB SAMPLE COLLECTION

Blood Draw

Where do I go to have blood drawn?

What time of day is best for my blood draw?

Do I need a Lab slip?

Urine Collection

How do I collect my urine?

What time of day do I collect my urine?

Saliva (Spit) Collection

How do I take saliva samples?

What is the best time of day for saliva samples?

LAB PAYMENT

Insurance

Are these tests covered by insurance?

LAB PROCESSING

Analysis

What laboratory will analyze my blood tests?

Lab Results

How and when will I get my results?

Who can explain the results to me?

LAB GENERAL QUESTIONS

Expiration Dates

Is there an expiration date on the blood test order?

Tech Support

Account Help

How do I reset my password?

How do I update my address?